Frequently Asked Questions

Got any questions about us? We'd love to hear them.

What is your minimum order quantity (MOQ)?

Our MOQ varies depending on the packaging type. For most custom packaging orders, our MOQ starts at 500 units. For stock items, we may offer lower MOQs or even no MOQ. Larger production runs typically result in better per-unit pricing.

You can request a quote by providing your packaging requirements including: product dimensions (L×W×H), desired packaging structure and material, surface finishes, order quantity, and any special needs (inserts, ribbons, eco-certifications, etc.). Our team will get back to you with a detailed quotation within 1–2 business days.

Yes! We offer professional graphic and structural design support. Whether you have a concept in mind or need full creative direction, our design team can help bring your vision to life. Just send us your logo and ideas, and we will help turn your concept into production-ready packaging.

Absolutely. We offer both digital mockups and physical samples. You can order a sample to check quality, fit, and finish before committing to a full production run. Sample charges may apply, but they are often credited toward your final bulk order.

We prefer editable AI or PDF files. Please include linked images, outlined fonts, and separate dieline and finishing layers if available. High-resolution vector files work best for print quality. If you’re unsure, just send us what you have – our design team will guide you.

CMYK Vs. Pantone?

CMYK is a 4-color process for full-color images. Pantone is a spot color system for precise brand color matching. Let us know your preference and we’ll recommend the best option.

Standard production typically takes 8–15 business days after artwork approval. For larger or more complex orders, lead time may extend to 25–35 days. Rush production is available for an additional fee – just let us know if you have a tight deadline.

We offer a wide range of materials including: cardboard, kraft paper, corrugated board, rigid board, and biodegradable/recyclable options. Material choice depends on your product type, durability requirements, and sustainability preferences.

Yes! We provide sustainable and recyclable packaging options. We can supply FSC-certified materials, biodegradable options, and water-based inks that do not compromise recyclability. Just let us know your sustainability goals during the quote process.

Yes – all our packaging is made-to-order based on your exact specifications–. You are not restricted to standard dimensions. We can produce custom sizes, unique shapes, and match specific brand colors (Pantone/PMS).

What printing & finishing do you offer?

We offer CMYK offset printing, Pantone spot colors, foil stamping, spot UV, embossing, debossing, lamination, and aqueous coating. We can print on both the outside and inside of most packaging structures.

Yes, we ship to clients worldwide. We offer multiple shipping options including express, air freight, and sea freight. Door-to-door shipping with customs clearance is also available. 

Our standard payment terms are 30% deposit before production and 70% balance before shipment. For new clients, we may require 50% upfront and 50% before shipping.

We have a professional quality control team that conducts multi-stage inspections throughout production. Our defective rate is maintained at less than 3%. We also provide pre-production samples and share production updates (including photos and videos) before proceeding with bulk production.

Please inspect the goods immediately upon receipt. If you find any breakage or defects, take photos and videos of the packaging from the original carton on-site, and contact us within 7 working days of arrival. We will provide a full refund or replace the damaged products.

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